Refund policy

At Urbansloom, customer satisfaction is extremely important to us. We strive to provide quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, this Return & Refund Policy explains the conditions and process for returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • Return request must be raised within [10 DAYS] of delivery
  • Item must be unused, unwashed, and in original condition
  • Product must include original tags, packaging, accessories, manuals, and invoice
  • Item should not show signs of wear, damage, or misuse
  • Product must be returned in secure packaging to avoid transit damage

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless received damaged or defective:

  • Personal care items
  • Innerwear or hygiene-related products
  • Customized or personalized products
  • Gift cards or promotional items
  • Clearance, sale, or final-discount items
  • Digital products or downloadable items
  • Products marked as “Non-Returnable” on the product page

3. Return Timeframe

Customers must initiate a return request within [10 DAYS] from the date of delivery.

Requests submitted after this period may not be accepted.

To request a return, contact us at:

Email: [tauheedraza24@gmail.com]

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos/videos if the item is damaged or defective

4. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, missing, or incorrect product, please notify us within [48 HOURS] of delivery.

To process such claims, we may request:

  • Clear photos/videos of the product
  • Images of packaging and shipping label
  • Order details

After verification, we may offer:

  • Replacement product
  • Full refund
  • Store credit
  • Partial refund (where appropriate)

We aim to resolve such issues as quickly as possible to ensure customer satisfaction.

5. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within [7 PROCESSING TIME]
  • Refund amount will be credited to the original payment method
  • Depending on your bank or payment provider, the refund may take additional business days to reflect

In some cases, refunds may be provided as:

  • Store credit
  • Wallet balance
  • Coupon code
  • Bank transfer

Shipping fees and COD charges (if applicable) may be non-refundable unless the return is due to our error.

6. Exchange Policy

We may offer exchanges for:

  • Wrong size
  • Defective items
  • Damaged products
  • Incorrect items received

Exchange requests must be raised within [10 DAYS] of delivery and are subject to product availability.

If the requested replacement product is unavailable, we may offer:

  • Refund
  • Store credit
  • Alternative replacement item

7. Return Shipping Costs

If the return is due to:

Our Error

(Defective, damaged, or incorrect item)

  • We will bear the return shipping cost.

Customer Preference

(Change of mind, wrong selection, etc.)

  • Customer may be responsible for return shipping charges.

In certain cases, a reverse pickup service may be arranged depending on service availability in your location.

8. Cancellation Policy

Orders may be cancelled before shipment by contacting us at [tauheedraza24@gmail.com].

Once an order has been shipped, cancellation may not be possible and the standard return process will apply.

9. Failed Deliveries & Refused Orders

If an order is:

  • Refused by the customer
  • Undeliverable due to incorrect address
  • Not accepted after delivery attempts

We reserve the right to deduct shipping and handling charges from the refund amount.

10. Fraud Prevention

To protect customers and our business, we reserve the right to:

  • Reject suspicious return requests
  • Limit repeated return abuse
  • Request identity or purchase verification

11. Contact Us

For any return, refund, or exchange-related questions, please contact:

Urbansloom
Email: [tauheedraza24@gmail.com]
Phone: +91 9795546517
Website: www.urbansloom.in

Important Note

This Return & Refund Policy is intended to comply with applicable Indian consumer protection laws and e-commerce guidelines. Policies may be updated from time to time without prior notice.